Tag: communication

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Five Important Ways Communities Increase Brand Loyalty

Brand loyalty is what makes the effort of building and moderating an online or brand community so important. Member-to-member interaction, social proof, and the quality content provided within the groups inspire them to stay around and seek more.

 

These relationships also fuel them to share your communities or become brand advocates. Thus, saving you even more money while also increasing your potential to reach more people.

 

In other words, brand loyalty is essential to not only solidify current success but future success too. To grow a profitable and sustainable business, building a branded community is essential.

 

The following are five important ways communities increase brand loyalty:

 

Business-To-Member Communication

 

Communicating with your customers directly is an amazing invention of modern times. In the old days, you had to advertise on TV, radio, or various print means and wait to see what happened. So, it could be hard to tell if it worked for the reasons you think it did.

 

Now you can simply tell your members directly about your offers without the go-between. You can see when they view a message or respond to it and even see them talking to their friends in the group. But most of all, getting to send them a message right now that they’re going to get directly from you is an amazing thing and will keep you at the top of their mind.

 

Valuable and Engaging Content

 

It’s very important to understand that publishing anything just to put it in your community is not the goal. You want the content you publish and share with them to be valuable and engaging. You want them to look forward to seeing the latest content you share every day.

 

You want them to wait for it, excited for it to appear. However, that will only happen if you take the time to create desirable content based on what you know about them and how it relates to their need to use your solutions and products.

 

Member-To-Member Communication

 

This is one of the most important parts of building a community that will change everything for your business. Once your members start talking to each other about their lives, and your products and services, and how they help or don’t help, you’re going to end up getting the most invaluable information ever that will help you improve your products and make them think you’re a mind reader.

 

Special Offers or Member Discounts

 

If you promote outside your membership group or community, a terrific way to make the members feel special is to offer them some form of reward or a loyalty program. So many big businesses don’t understand how much it harms their relationship with their customer when they offer the new deals only to their new customers. Offer your members things you don’t offer anyone else because they are important.

 

Superior Customer Experience and Service

 

When you engage and spend time with your community every day, you provide customer care directly. As a result, they will perceive their customer service as better because they feel heard.

The more you nurture your customers and seek a relationship with them, the more likely they will become loyal customers or followers of your brand. Loyal customers advocate for your business and ensure the success of your brand now and in the future. Work always to keep your community engaged, be involved in the process, ask for feedback and reward them for improving your brand loyalty.

 

Six Ways to Use Communities to Promote Your Products

 

 

 

 

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Seven Common Influencer Marketing Problems and How to Avoid Them

If you want to work with influencers to market your goods and services, you must be super familiar and aware of the rules, laws, and regulations surrounding this marketing method. You don’t need to reinvent the wheel, someone else has already invented it, and it works great. All you need to do is get familiar with what the ins and outs are.

 

Here are the seven most common influencer marketing mistakes to avoid and what you should do to prevent them:

 

Not Understanding Your Target Audience

 

This leads to picking the wrong influencer, and choosing the wrong platform and social media channels.

 

Not Providing Enough Resources and Information

 

Don’t expect the influencer to do the job without the proper information. While they are great at what they do, they need solid information from you first to understand the expectations and goals for your business.

 

Remember, they are influencers because they marketed themselves as the product. Therefore, they don’t know anything about your business and what content needs to be created to get the conversions you are hoping for.

 

Thinking Too Short-Term

 

It takes work to find the right influencer and even more time to keep them accountable. Due to this, you should always think about forming long-term partnerships with your influencer. Over time, they can become even more of an asset as they become experts on your brand, products, or services. When you show influencers you truly mean business and value them as humans, they are more like to stay accountable and meet all your marketing requirements.

 

Prioritizing Conversions Over Quality Content

 

While conversions are what you want, you can’t expect that without creating good content. The right content and the influencer that actually fits well with that content make the engagement rate you need to be successful with the campaign.

 

Not Calculating and Keeping Track of Your ROI

what is return on investment

Return of investment can be tracked and should be during the entire campaign and from the very start. While it is not as easy to determine, like regular social media ads or other similar online marketing, it can be done.

Focusing Only on Vanity Metrics

 

When you only think about how many people are following someone rather than their level of engagement, it’s easy to get tricked into working with them without realizing it. Pay close attention to all the metrics that matter.

 

Ignoring Federal Trade Commission Guidelines

 

Ignoring the law is not the best way to ensure that you get what you want. Familiarize yourself with these guidelines and stick to them no matter what you feel about them.

 

There are legal requirements to follow before you can safely post influencer content. First, you must legally disclose whether or not a post is sponsored, for example, and whether or not links are monetized in order to keep consumers aware.

 

Ensure you read the information provided by the FTC guidelines and get to know them so that you don’t make these types of legal mistakes. Otherwise, working with influencers is a very profitable joy that you won’t regret doing.

 

 

 

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Six Tips to Communicating and Collaborating with Influencers

Nearly 63% of top brand marketers have reported working with ten or more influencers at one time. Further making proper communication and collaboration paramount to your success. Every business should already understand the value of appropriate communication and take steps to learn how to do so for each goal and department of their organization, especially when it comes to marketing and communicating to your target audience.

 

Here are six tips to establishing proper communication with any influencer:

 

Keep Communication Type Consistent

 

If your influencer works mostly through e-mail, keep all the conversations there. However, if you work with several influencers, try to find one platform to keep everything organized. For example, you don’t want to talk to one influencer through Instagram directly while talking to another on Facebook directly.

 

Eventually, it will get too unorganized as you continue to add influencers to your team. Imagine if you had ten influencers on your team, each using a different channel or software to communicate. Over time this can get confusing and disorganized, easily providing an opportunity for missed information. Not a sustainable relationship for anyone.

 

Provide a Clear Plan or Roadmap

 

Tell the influencer exactly what you need and how their content can benefit your company. Highlight your goals and the metrics you are hoping to gain from the partnership. Be as clear as possible, ask questions and always follow up to ensure they know what the plan is or provide the influencer an opportunity to ask questions or offer suggestions.

 

Keep Communication Open

 

Allow space for your influencer to provide their opinion and be open to new ideas. The one thing that makes influencer marketing so great is its unique content. They also understand their audience and how they will react to certain information better than you would. They want to see success just as much as you. If they don’t produce the results needed, they will be without a contract or revenue.

 

Form an Authentic Relationship

 

Just because it is business does not mean you can’t form genuine and strong relationships with influencers—the more authentic the connection, the better the content. If you truly care about each other, you won’t have any problems working together and getting the results you both need. So start engaging with their content and following all their social media pages. Like and comment on their posts and treat them just like any other friend or customer. Not only will the influencer appreciate it, but their audience will too.

 

Schedule Content Creation Time Together

Important Questions to Ask Before You Work with An Influencer

Brainstorm new ideas or content to use for the campaign together. Be open to creativity and innovation. The influencer is here to create content, so be sure they are involved during this process.

 

While you need certain information to be shared with their audience, this doesn’t mean it has to be a sales pitch or read from a script. The influencer knows how their audience digests information so let them do the bulk of the content creation. Just be sure to provide them any supporting materials and information they need. You need to guide them and educate them on your products and services, not micromanage them.

 

Create Personalized Incentives or Gifts

 

Send products or create unique promotion codes personalized to each influencer. The more you treat your influencer as an individual with their own feelings and thought processes, the better the relationship altogether. Don’t treat them like a corporation and dehumanize them.

 

Overall, taking the necessary steps to communicate with your influencer properly is vital to your campaign and collaboration success. Use these important tips the next time you reach out to an influencer.