Tag: content marketing

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Communities Foster Customer Success: Here’s How

Building a community around your brand may sound like a personal choice and more valuable to your business than your customers. However, it is quite the opposite. Your community allows your customers or members to be more successful in many different ways.

 

Well-run communities are packed full of valuable information and engagement to enable your members to feel more important and empowered. In addition, maintaining their loyalty is easier in a community as you can provide both traditional and self-serve support — meaning you no longer need to rely on normal business hours to value your customers.

 

Here are five ways communities foster customer success:

 

You Provide High-Quality Relevant Content

 

By using your communities as a distribution platform for your most relevant and high-quality content, you’ll be keeping your customers engaged every single day and, more importantly, twenty-four hours a day by giving them access to the vital information they need to solve their problems.

 

You and Members Build Strong Human Connections and Relationships

 

The exchanges with your members and the interactions members have together build strong connections and even develop relationships outside of your membership, forum, or group. When your members become attached to everyone else in the group, you truly will build brand advocates who will tell others about your community.

 

You Can Develop Improved Products and Services

 

By hanging out with your ideal customers, you will receive the most amazing insight into what they really need. When you see problems that they talk about, it will generate more ideas. Make it simple for your members to ask questions, comment, and discuss all the issues relating to why your community exists, and soon you’ll have a never-ending supply of product and service ideas.

 

You Can Provide (and receive) Inspiration and Empowerment

 

Having a captive audience via a forum, group, and community is one of the most powerful ways to provide your ideal audience inspiration and to empower them with the knowledge they need to use your products and services (or the ones you recommend) to create the life they want based on your particular niche.

 

They Receive Daily Communication and Motivating Interaction

 

Finding a way to stay at the top of your audience’s mind is another reason community building is effective. When your members receive daily communication from you that encourages them to act on their goals and dreams and to brag about it or ask questions about it within your community, it’s very motivating to everyone.

 

When it comes down to it, brand communities support your customers more while also taking your business to the next level. The improved customer support, daily interactions, and communication through publishing unique and useful content drive your customers to success. What is even more important is that communities prevent you from ignoring your customers. The more you listen and prove that you are hearing, the more successful your business will be. Likewise, the more successful your customers are, the more successful you are.

 

 

How Community Member-To-Member Engagement Grows Your Business

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Three Ways Online Communities Improve your Products and Services

One major benefit of online communities to the owner and business is that all the members’ information is available when engaging with others in the group or the content you publish. This information will help you re-work and improve your products and services to keep them interested and buying more.

 

When you think about this fact, it means that communities are just as important to you as they are to the members who join. It’s simple, the more you know what your audience wants, the better you can deliver a high-quality and valuable product or service to them in the way they want it to be delivered.

 

Online communities improve your products and services in the following three ways:

 

Through Specific Feedback and Reviews

Day 3 Increasing Traffic, Subscribers & Customers To Boost Your Bottom Line

Generating various ideas and insights by asking for and receiving feedback and reviews from your community is very effective. If you make it easy for them to leave their thoughts and even reward them for doing so, you can encourage them to provide deep insight that can affect future products and services substantially.

 

You can take an especially well-written and delightful review and turn it into a blog post, place it on your website sales page, or even turn it into a case study to help encourage more people to buy that product or service.

 

Through Commonly Asked Questions and Frustrations

 

Being a part of your community gives your audience a chance to ask questions and even express frustrations. You can do this by using simple Google Forms if you want to or using your own website and another form creator. Just provide the link to the group members and tell them how to submit their questions or frustrations to you.

 

When you do get the questions in, or the frustrations are expressed, use that information to help each person directly but also use it to design a current blog post with information that solves these problems or directs them as to where they can find a solution if it’s not through your products or services.

 

Through Education and Member-To-Member Interaction

 

Each time you provide content that educates your members, always participate in discussing the information you provided. Encourage the member-to-member interaction and discussion by calling out particular experts or members who have already been educated in that regard. And remember, all of the discussions and user-generated content on your membership site, community boards, or groups are yours to use as you will as long as you set up permissions when they joined.

 

As you grow your community, please take advantage of these options to see how your members feel about your current products or what they are searching for to help solve their problems. These options provide you with more information that can be used to generate even more content. It also gets them engaged and makes them feel like they are valuable and a part of something important.

 

 

 

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Community Engagement is Key to Growing Your Business

To have a sustainable and profitable business, you must have involved or engaged customers, new or old. An active community includes tools and resources that help you attract new customers and retain old ones to keep your business running and profitable. Conversely, a not engaged community will fail to establish the positive reputation and brand awareness you need to grow your business.

 

The following are the four common ways community engagement help grow your business:

 

Promotes Long-Term Relationships and Trust

 

A community keeps the discussions and the former promotions inside it forever. A new customer can pop in today and see old conversations you were part of and begin building an opinion of you and the group from day one. As time moves forward, if you’re consistent as the relationship builds and grows, so will the trust.

 

Trust is not something people have for anyone without some form of proof. Usually, the evidence comes in the form of time. Over time, if nothing bad happens, the customer will develop trust for you and your brand. If something good happens, that trust will be solidified and become even stronger.

 

Improves the Customer Service Experience

 

Customers all have various needs and ideas about what they want in terms of interaction with brands. Your audience will have their own unique way. But stats tell us that most people today like to be involved in the community with the brands and products they use. People simply like feeling heard and seen. They want to feel important to you and like you care about their needs. It’s so much easier to demonstrate this over time within the bounds of a branded community.

 

Creates More Human and Authentic Interactions

 

While you will want to implement some automation because you do have to sleep, a community offers you a way to have authentic human interactions, even if they’re not always in real-time. For example, your customer might post a message at 3 am your time asking a question about your product.

 

You don’t see the question until you normally check your community, but your members will. The older members of a long-standing group will often help the person for you without your ever asking, but what’s more, you can respond on your own time within 24 to 48 hours of the question being asked, and to the customer, it will feel instant. The main reason is that most businesses underserve their communities so that you will stand out in comparison.

 

To Build a Customer-Centric Brand

 

Your brand, while it is your business, really isn’t about you. Your brand is about your customer. A branded community can help you become much more customer-centric in your offers and even help you improve your branding. After all, most of us choose colors and ideas based on what we like without even thinking that it’s not about us when it comes to our business. Now you can ask your community, and over time your brand will begin to feel even more authentic and trustworthy to your audience.

 

Ultimately, to increase your customer size, effectively promote more products and services, and cultivate more trust within your industry, you need to get your community engaged. Engagement is an effective tool if you want your community to grow your business.

 

 

 

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Four Ways Community Building Improves Customer Service

Proper and effective customer service can make or break your business. In 2019 Forrester Consulting surveyed over a thousand different customers across two-hundred enterprise brands to learn what customers really want from brands.

 

One important takeaway was that nearly two-thirds of respondents reported how one unpleasant experience with a brand caused them to switch brands instantly while also warning their peers to stay away — showing you just how important proper and effective customer service helps you retain your customers and keep them happy.

 

In addition, growing a community for your business can instantly improve your customer service and build more content members that foster a more successful and sustainable business.

 

Here are four ways community building can improve your customer service strategies:

 

Increased Availability and Communication

 

Real-time support is possible with online communities – meaning problems can be solved instantly even if you or someone from the business is not responding directly. You can set up automation using bots in most communities to answer frequently asked questions that allow your members to serve themselves when you’re not there essentially.

 

Increased Self-Service Tools and Resources

 

You can also incorporate files and written FAQs that enable your customers and members to check out the rules themselves any time they want to. If you offer these tools, make sure to post about the tools and resources you have in your group and how they can access them. Not everyone understands how these tools and platforms work, so a little education can go a long way.

 

Increased Engagement and Education

 

Within the enclosed privacy or at least imagined privacy that a group provides, members will feel more at ease about engaging with your content and you. Because of this, the information and education you provide within the group will be much more useful due to instant feedback.

 

Improved Products and Services

 

When you start regularly speaking with your customers in a community setting, online or offline, you’ll begin to understand how you can improve your products and services. Not to mention you’ll end up with a never-ending stream of new product and service ideas because you’ll know the audience so much deeper.

 

As you can see, all of these options work together to provide superior support to your target audience. Through communities, your customers can find information faster and get the solution they need easily without frustrations. Access to nearly endless education, materials, and superior customer support makes community building a must-have for business.

 

 

 

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How Brand Communities Provide Endless Value to Business

While all brand communities should be working hard to provide value to their audience, it is important to look into all the benefits they give back to see why the challenging work is worth the effort. Communities take time and hard work through unique content and creativity that inspires your members to grow with you and others outside the group.

 

Here are four vital ways communities provide endless value to your business:

 

Communities Make You Stand Out Against the Competition

 

When you host a vibrant community that makes the audience feel heard, you will stand out from your competitors in a big way. Of course, not everyone builds a community the same way, so what works for your members may not work for someone else. However, how you run the community will make people stick to you.

 

If your audience needs answers fast and they get them from you quickly through the group, they will return repeatedly and skip going to the other person. Most people just want solutions as quickly as possible.

 

Communities Are a Source of Vital Quality Content and Education

 

Not only will you educate your community using content, but you will also get content ideas from your members. Audiences like to discuss issues within smaller communities, and you can be like a fly on the wall watching the discussion. The questions and the conversation can open you to many more content ideas than never being part of a community.

 

Every question, review, criticism, and discussion within your community is a fabulous source of vital information that you can use to create quality content and educational materials.

 

Communities Provide Customer Support and Guidance

 

If you have a community, be ready for most people to come to that group first for customer care. Then, of course, you can redirect them to your customer care system, but it can also be really helpful for you to service them right in the group. When people see how valuable you are, it helps them feel safe.

 

The really neat thing about allowing for customer care to happen inside your groups is that your loyal customers who receive this care will also start doing it for you when you’re not around, free of charge.

 

Communities Supply Customer Input and Direction

 

When you really get your community hopping with daily information, discussion, and interaction, you’ll end up with a never-ending supply of input that you can use for more products and services. Plus, you can use the information to better direct your customers toward the products and services they need.

 

Communities provide a space for your customers to learn about your offers, get educated about the topic, and also review your products and services, so you know where to improve or what to create next to show your target audience how much you value them as you provide the solutions they need.

 

 

 

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Four Reasons Why Communities are Crucial to Your Business Success

Community building is a fabulous, fun, and effective way to get to know your customers, grow your business, improve your products, and stand out against your competition that you needed to incorporate yesterday. This community-building strategy requires building a community around your brand that puts your customers’ needs first.

 

You will unlock powerful resources, tools, and information that will only lead you to ultimate success through community building. In the age of technology, you must do everything you can to stand out and stay ahead of your competition. Fostering a brand community is nearly a requirement if you want to succeed in this day and age.

 

Here are the top four reasons why communities are crucial to your business success:

 

Communities Promote Word-of-Mouth Marketing

 

Nothing is more powerful than word-of-mouth marketing. People like the Kardashians are billionaires because of word-of-mouth marketing using social media and community building. They were smart enough to tune into the idea that they were building a community of followers on every social platform that they can influence easier because they’re a captive audience.

 

Communities Save Revenue

 

It doesn’t cost that much to set up a community. In fact, you can do it free through most social media platforms today, like Facebook and YouTube. So, if you already have these platforms take a look at the features, you may have been ignoring. The only thing it costs is your time.

 

Communities Establish Credibility and Trustworthiness

 

When you are part of a community, people get to know you more because you share more. When your audience sees with their own eyes the evidence you post in the groups and how helpful you are to the members of the group, they will begin to trust you more by observing. However, just the existence of a large, engaged, and friendly group gives you an edge on credibility and trustworthiness.

 

Communities Initiate Brand Loyalty

 

When everyone in a group is talking about your brand and what they like about your products and services, it becomes kind of like a club in that each member’s identity is tied up in using your products and services. When that happens, they become loyal to them.

 

Engagement and interaction are crucial to successful brand companies. This is how you grow a community that advocates for you while staying around for the long term. In other words, valuable engagement reduces customer retention while attracting new ones. Thus, making it easy to grow your brand sustainably and profitably.

 

In the end, these reasons establish just how crucial communities are to your success. Without one, you may not find your customers or continue to build the business you need to stay around long-term. Communities are your connection to more revenue, recognition, reach, and business potential.

 

 

 

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Six Tips to Improving your Social Media Story Content

Just because most social media stories only last for twenty-four hours doesn’t mean you shouldn’t take the time to create a detailed content plan. Your social media story content relies on it to keep your brand image, message, and value consistent and audience engaged. Avoid confusing and boring your audience with lackluster or a hard sales-like approach on your social media stories.

 

Here are six tips to help improve your social media story content to increase your engagement and other important business conversions:

 

Be Personable and Less Formal

 

A mix of informal and formal content is the best approach when it comes to stories. However, lean more on the less formal side and use your website, YouTube channel, and other platforms or platform features for more professional content. Viewers want to get to know you and what you really stand for. They want to know you are real and honest. Due to the short time limit and engaging features social media stories have to offer. This is a great tool to do that.

 

Avoid Generic or Reposted Content

 

Don’t use your stories to simply repost content without making it more unique or different in some way. There is nothing wrong with repurposing, but that doesn’t mean you shouldn’t change it up somehow. This also includes using generic templates or limiting the variety of content you share with your viewers.

 

Get Your Audience Involved

 

Always have your audience at the top of your priority list when making stories and other social media content. While increasing your income is highly crucial to your business, you can’t get that without your target audience or a product that actually benefits them. So the more you keep them at the center of your focus, the better your content will be, and the more your products or services will improve.

 

Less is More

 

Don’t over-explain, use too much text or overcrowd your image or video with too many emojis. This can easily confuse your viewers, make them leave, or repeat the slide too many times, which can become a hassle.

 

Use Both Images and Video

 

Again, adding variety to your content with different images, videos, and templates or formats is important. This is how you keep your audience interested during the full length of the story and after.

 

Incorporate Audio and Captions

 

Audio and captions are a simple way to change your content while sharing key information with your audience. For example, many of those on Instagram don’t view stories with sound on, meaning if you talk, they will miss out. Captions are your way to capitalize fully on your target audience.

 

Keep these six social media improvement tips in mind when creating your next social media story content plan to ensure it achieves the business goals and objectives you need to succeed. Don’t post lackluster or invaluable content only because you believe the tool is useful and need to keep a consistent schedule. In order to gain the benefits, the content needs to be valuable to your audience too.

Six Instagram Influencer Marketing Tips

 

 

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Six Instagram Story Hacks to Use for Business

Just about everything you do on this platform relies on your use and understanding of the benefits and power stories provide. However, due to Instagram’s popularity, it can be hard to stand out against the competition to make a real impact and keep your audience interested and engaged.

 

Here are six Instagram story hacks to use for your business to provide your target audience maximum value and turn them into repeat visitors and customers:

 

Utilize and understand All Editing Features

 

Take the time to get to know how to use every single editing or other features Instagram has to offer. Instagram wants to keep people on their platform and provide you the tools to keep your customers there through these features. So the more time you take to learn it, the better you can take advantage of their benefits.

 

Create Progression Posts

 

Again, a goal for Instagram and you are to keep people active and engaged. If you want your viewers to stay around, create stories with slides or frames that work together to tell a full story instead of using single posts. In order words, don’t just share one story with a short frame of your product. Include extra details such as how to use it too.

 

Host Live Q&As or Other Events

 

Get your audience involved even more by answering their questions or showing off your products live. Q & As offers a fabulous way to build your community and advance brand awareness while answering many of your viewers’ or customers’ questions.

 

Take Advantage of Instagram Highlights and Shopping Feature

 

These two features are must-haves to get the most benefits from this platform. This is how you can make your stories last longer than twenty-four hours so your viewers can continue to receive the value if they were not there while it was live. It also provides you tools to add your brand colors to increase your brand awareness.

 

Mention Other Accounts

 

Account shoutouts are a professional way to increase your exposure and build the community with your niche or industry. The best trait to have as a business owner is generosity. The more you give and share to others, the more likely you are to receive more back. Additionally, when you post a shoutout, their audience will see your content, while your audience will likely view their content—a win for both businesses.

Use Tools and Pre-Schedule Your Content

 

Tools are important in order to keep up with the constant action required on Instagram. Of course, the amount you post depends on your target audience’s schedule, your niche, and what kind you want to create for your stories. However, the fact is still clear that frequently posting throughout the day is key to staying at the top of the newsfeed and better grab your audience’s attention.

 

As you can see, taking advantage of each and every feature the platform has to offer is the key to creating engaging and interesting content. The more features and tools you use, the more value it provides, keeping you at the top of your audience’s mind and preventing your competition from taking the lead. Add each of these ideas to your social media content plan to add the variety, consistency, and engagement you need to be successful.

 

Four Fun Ways to Use Instagram Stories Polls and Questions

 

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Five Google Web Story Content Ideas for Business Success

In 2018, a new competitor to the social media stories game was created and launched by Google; at the time, AMP stories — now referred to as Google Web Stories. It is a powerful feature that draws in more traffic to your WordPress blog through a more interactive and engaging feature for those who use their smartphone to search on Google and scroll through their Discovery page.

 

They are short virtual clips of content in video or picture with text that teach your audience something or further advertise your website. To attract these new viewers, you need to develop the right content. While the content is consumed in a story-like feature, it is much different than the stories’ function found on Instagram. Meaning the story content, you create for your blog will likely be different.

 

Here are five Google web story content ideas to utilize for your business to maximize your success and exposure with this feature:

 

How-To Series or Step-by-Step

 

By far, the most interactive, educational, and useful Web Stories to create for your target audience are how-to series or step-by-step tutorials. Cooking or baking blogs can easily benefit from this idea. Recipe how-to stories are highly popular, attractive, and engaging.

 

Top Ten Recommendations

 

The next powerful Google web story content idea that is highly attractive and shareable among many readers is the top ten recommendations within your industry. This shows your personality as a brand and can further educate your audience on your products without a sales-like approach.

 

Product Highlights or Promotions

 

Create a story that is around five to ten frames all-around a specific product or service. Be sure to avoid a sales-like approach. Education and knowledge are power. Tell your audience how and why you created the product or service and that your product solves their problem through your Google web story.

 

Top Industry or Niche Facts

 

Are there powerful facts or beneficial tips you know about your industry or niche that will helps your readers or followers? Answering frequently asked questions is a good place to start.

 

Industry Related Quotes and Inspiration

 

Step away from your niche for just a moment and inspire and motivate your audience instead. Find a similar subject that gets your audience to act towards the niche with a group of related quotes.

 

Adding these ideas to your Google web stories content plan is vital if you want to use this feature correctly. Maximizing and enhancing your content is the most important first step in order to attract the right audience and get them interested. Anything worth a long-form post is worth a supporting Google Web story to increase your reach further, traffic, and success on your blog or WordPress website.

 

Creating a Niche Home Base on Your Blog

 

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Why You Should Be Using Google Web Stories Right Now

Did you know there is a relatively new way to increase traffic to your WordPress blog? Through Google Web Stories, you now have another way to make it to the top of the Google search results page. They even appear on the Google Discover page, the home page of Google’s smartphone application that shares personalized content based on your search results or other habits on your phone.

 

Web stories are bite-size pieces of information of current blog posts, new announcements, or other important information you want to share from your blog or website. When viewers watch, they can then be sent to your blog with a link displayed at the bottom—giving you another way to engage new potential customers and increase your exposure and awareness on the internet.

 

Here are four more important reasons why your business should be taking advantage of Google Web stories right now:

 

To Boost Your SEO

 

By far, the most important benefit to creating Web Stories includes ranking higher on Google’s search result page. This is how you get more traffic, fast. In fact, it is said that most people don’t even make it past the first page or the tenth listing. Meaning you really want to make it to the top of the page when your target audience searches an important keyword.

 

To Have Full Ownership and Control of Content

 

After SEO, the next most important benefit to Google web stories includes your ownership and control of the content yourself. When you use platforms such as Instagram and Facebook stories, you don’t completely own the content, even if you are the original owner. Meaning, with Google web stories, you have more control, freedom, and less potential to lose your content.

 

To Create More Unique and Highly Shareable Content

 

Google Web stories are attractive, engaging, and fully customizable content — giving you yet another avenue to create content that your audience appreciates and wants to share with their friends or family and further increasing your exposure and audience.

 

To Add an Additional Revenue Stream

 

With the Web Stories for WordPress plugin, it is easy to monetize them with native ads that Google AdSense runs. Adding links directly to a landing or sales landing page is also easy to do with their editing tools.

 

As you can see, Google Web Stories is a feature you will want to take advantage of if you run a blog or website. It allows you to create immersive and engaging content that you have full ownership and control over while increasing your traffic, revenue, and exposure as a brand or business.