Tag: internet marketing

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Essential Community Building Statistics to Know

If you want to grow a community or build one around your brand, you must know the facts. Statistics show that if you’re going to start a business, building a community around it is vital if you’re going to succeed. Fortunately, many consumers are looking for more information directly from the source to build relationships with honest and valuable brands. They seek trust and validity before they can make a purchase or commit to a brand.

 

The following are some essential community building statistics to know to further promote and grow your brand:

 

  • Nearly a 1/3 of Users Follow Brands Using Social Media – Because so many social media users and those who love being part of communities follow brands using social media, it tells you that if big brands are doing it, it can work for you too. So, you really don’t have to be Red Bull to benefit from building community.

 

  • Ninety Percent of Buyers Report Using Positive Online Reviews to Make Their Purchase Decisions – Reviews work according to buyers’ own words. They like reading positive reviews to help make their choice.

 

  • Almost Thirty Percent of Online Customers Report Using Brand Communities for Research – Many people who want to buy things feel more comfortable going to a community run by the brand to find out what customers are saying and get a sense of the integrity of the creator.

 

  • The Common Community Objectives Include: Customer retention, lower support costs, and innovation – People who create communities cite these reasons for spending a lot of effort developing engaging and informative safe communities for their customers and interested parties.

 

  • Only 40% of Small Businesses Compared to 75% of Large Corporations Build Communities – This is likely because it can be a lot of work to set it up and keep it running. However, with the advent of so many options, it’s getting a lot easier to do it.

 

  • Over 95% of Adult Smartphone Users are Using Social Media and Brand Groups – Because so many people in the USA (77%) have smartphones having a mobile-friendly community will pay off since most users love being involved in brand groups using their technology.

 

  • Almost 90% of Business Leaders State Community Building is Essential to Growth – The main reason for this is that it’s one more way to help lead your ideal customer through the buying journey successfully.

 

The fact is, online or brand communities are what sets you apart from your competition and can further solidify your chances of success. If you want increased awareness, recognition, and loyalty, then running a community is vital. Overall, these statistics prove the power and benefits online, or brand communities can provide to businesses.

 

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Brand Community Examples and Why They are So Successful

Building a community around your brand is vital in today’s marketing and consumer world. Consumers are looking for trust, credibility, and authenticity. Without these factors, you are unlikely to make any sales or make an impact within your industry, which is why many of the top brands today work hard to build a specific community around their values, products, services, and more.

 

Dissecting how the top brands take advantage of their communities can provide you with more tools and resources to grow a winning brand community of your own. The following are four brand community examples to emulate and why they are so successful:

 

  • Airbnb – You know all about this community because everyone talks about verified hosts. Verified hosts take part in this private community to learn how to make the most of their Airbnb business and rentals.

 

  • Once they make it to a certain point, YouTube- The creators on YouTube are invited to a private creator’s community that gives them motivation, tips, and more to make their channels better. In some communities, this is taken outside the online community right into co-working hubs.

 

  • Lego – This community enables enthusiasts to share what they are creating with Lego and helps drive product creation and innovation. Members can submit ideas, and they can win prizes and contests.

 

  • Airstream – They offer owners or wishful owners a community that allows them to share the interest and love of their airstreams. They can also learn about events and places to stay less expensively.

 

  • Harley Davidson – This close-knit community offers a sense of connection to Harley riders and their loved ones. They use the group to inspire loyalty, market the latest items, and more like big events and gatherings.

 

  • Trader Joe’s – You can join a discussion board, listen to their podcast, and find all about new products and how to use them before they come out. People love TJs so much that even in areas without a store, yet they build a fanbase using communities so that before they even break ground, they know they have enough customers to make it work.

 

  • Gone With the Wynns – This YouTube sailing couple spends a lot of time within their communities on YouTube publicly and privately within Patreon. Due to their active community, they have raised money to help animals and clean up the ocean.

 

  • High Carb Hannah – This YouTube star has a fabulous community based on her website where she has generated enough income through her offerings to build a house and live a very happy and active life outside of just work.

 

  • Apple – This community is very large and full of users and would-be users who love everything about Apple products. The community offers peer-to-peer support and a place to hang out with other like-minded folks.

 

Now that you think about it, you can find many communities for any product or service, or problem that you have. The advantage to creating a community yourself for your brand is enormous to you and the customers you want to help. The more they know about you and feel safe with you, the more likely they will buy and become repeat and long-term customers.

 

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Four Simple Ways to Create Brand Awareness Through Communities

The first step to every marketing funnel includes creating brand awareness. Brand awareness is essential to growing a profitable and sustainable business. When potential customers know who you are, it is easier to form deep connections that prevent them from running to your competitor.

 

In other words, brand awareness influences the trust and credibility needed to make purchases, create loyal customers, and maintain a competitive edge. Building a community is an affordable and powerful way to get the brand recognition you need to be successful.

 

The following are four ways to create more brand awareness with your online or business community:

 

Ask Your Members to Share

 

This is the simplest way to get more brand awareness. For every piece of content you share with your audience, ask them to share the parts for public consumption. When you ask them to share and even incentivize them by developing a referral program, you’ll start building your community fast.

 

Create Surveys or Feedback Forms

 

While some members will offer their thoughts without your asking, the truth is, even inside a group, people are more likely to give you this information if you ask for it via a survey or feedback form, depending on what you want to know. So don’t be shy about creating surveys either.

 

If you’re trying to develop a new product, for example, use your community to help. Give them three choices on the title or ask them for feedback on the branding. This accomplishes two things. One, you will make a better solution with your audience’s help, and two, you are promoting it and developing excitement in your audience.

 

Develop Engaging and Shareable Content

 

Use the information you glean from your audience inside the community to develop more engaging and sharable content. Turn compliments into memes, take data and create an infographic, and try to produce content that your members want to consume and, more importantly, want to share.

 

Take Advantage of Platform Features

 

Depending on what platform you use, it will have a variety of features. Facebook, for example, enables you to create a variety of types of groups with assorted options to use bots, have forms, take payments, and so much more. While a platform like Mighty Networks offers a whole host of options too. Use the features within the platform. They are there for a reason.

 

It is easy to see that communities can create brand awareness that leads down a more successful path. It’s simple: if your customers don’t know you exist or have value to provide, you won’t be able to build a sustainable and profitable business. In addition, brand or online communities using social media make it easier to find and reach your target audience.

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Community Engagement is Key to Growing Your Business

To have a sustainable and profitable business, you must have involved or engaged customers, new or old. An active community includes tools and resources that help you attract new customers and retain old ones to keep your business running and profitable. Conversely, a not engaged community will fail to establish the positive reputation and brand awareness you need to grow your business.

 

The following are the four common ways community engagement help grow your business:

 

Promotes Long-Term Relationships and Trust

 

A community keeps the discussions and the former promotions inside it forever. A new customer can pop in today and see old conversations you were part of and begin building an opinion of you and the group from day one. As time moves forward, if you’re consistent as the relationship builds and grows, so will the trust.

 

Trust is not something people have for anyone without some form of proof. Usually, the evidence comes in the form of time. Over time, if nothing bad happens, the customer will develop trust for you and your brand. If something good happens, that trust will be solidified and become even stronger.

 

Improves the Customer Service Experience

 

Customers all have various needs and ideas about what they want in terms of interaction with brands. Your audience will have their own unique way. But stats tell us that most people today like to be involved in the community with the brands and products they use. People simply like feeling heard and seen. They want to feel important to you and like you care about their needs. It’s so much easier to demonstrate this over time within the bounds of a branded community.

 

Creates More Human and Authentic Interactions

 

While you will want to implement some automation because you do have to sleep, a community offers you a way to have authentic human interactions, even if they’re not always in real-time. For example, your customer might post a message at 3 am your time asking a question about your product.

 

You don’t see the question until you normally check your community, but your members will. The older members of a long-standing group will often help the person for you without your ever asking, but what’s more, you can respond on your own time within 24 to 48 hours of the question being asked, and to the customer, it will feel instant. The main reason is that most businesses underserve their communities so that you will stand out in comparison.

 

To Build a Customer-Centric Brand

 

Your brand, while it is your business, really isn’t about you. Your brand is about your customer. A branded community can help you become much more customer-centric in your offers and even help you improve your branding. After all, most of us choose colors and ideas based on what we like without even thinking that it’s not about us when it comes to our business. Now you can ask your community, and over time your brand will begin to feel even more authentic and trustworthy to your audience.

 

Ultimately, to increase your customer size, effectively promote more products and services, and cultivate more trust within your industry, you need to get your community engaged. Engagement is an effective tool if you want your community to grow your business.

 

 

 

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Four Ways Community Building Improves Customer Service

Proper and effective customer service can make or break your business. In 2019 Forrester Consulting surveyed over a thousand different customers across two-hundred enterprise brands to learn what customers really want from brands.

 

One important takeaway was that nearly two-thirds of respondents reported how one unpleasant experience with a brand caused them to switch brands instantly while also warning their peers to stay away — showing you just how important proper and effective customer service helps you retain your customers and keep them happy.

 

In addition, growing a community for your business can instantly improve your customer service and build more content members that foster a more successful and sustainable business.

 

Here are four ways community building can improve your customer service strategies:

 

Increased Availability and Communication

 

Real-time support is possible with online communities – meaning problems can be solved instantly even if you or someone from the business is not responding directly. You can set up automation using bots in most communities to answer frequently asked questions that allow your members to serve themselves when you’re not there essentially.

 

Increased Self-Service Tools and Resources

 

You can also incorporate files and written FAQs that enable your customers and members to check out the rules themselves any time they want to. If you offer these tools, make sure to post about the tools and resources you have in your group and how they can access them. Not everyone understands how these tools and platforms work, so a little education can go a long way.

 

Increased Engagement and Education

 

Within the enclosed privacy or at least imagined privacy that a group provides, members will feel more at ease about engaging with your content and you. Because of this, the information and education you provide within the group will be much more useful due to instant feedback.

 

Improved Products and Services

 

When you start regularly speaking with your customers in a community setting, online or offline, you’ll begin to understand how you can improve your products and services. Not to mention you’ll end up with a never-ending stream of new product and service ideas because you’ll know the audience so much deeper.

 

As you can see, all of these options work together to provide superior support to your target audience. Through communities, your customers can find information faster and get the solution they need easily without frustrations. Access to nearly endless education, materials, and superior customer support makes community building a must-have for business.

 

 

 

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Three Steps to Building a Highly Engaged Brand Community

Communities work because they are engaged. Engaged people feel connected and form relationships that keep them around long term. Thus, allowing you to grow a healthy and sustainable business. In addition, through these communities, you can inspire your members to take action that benefits your business and them.

 

Follow these three steps to build a highly engaged and active brand community:

 

Step One: Define Your Business Values and Align Them with Your Customer Needs

 

Your customers’ needs come first, but you need to understand what your business values are. When you can share what you stand for and show that it aligns with your customer’s needs, you’ll really stand out in a big way. For example, if your business holds the value of a commitment to the customer, that needs to be very clear in every interaction you have.

 

Step Two: Choose the Right Platform and Community Structure

 

Lots of activity on every platform is not required to succeed. However, it is important to start an account if your customers are there. Social media platforms come and go, so even if you focus on one more than others right now because that is where your customers are, that doesn’t mean that will be the same one you’re focused on later.

 

The right platform to use to build your community is the one your customers will use. That may seem like a cop-out to say, but it’s true. The platform you choose needs to be the platform your customers like, even if you don’t like it. For a lot of businesses right now, that means Facebook Groups.

 

Step Three: Share and Engage with Relevant Content

 

More important than anything is not the platform as much as what you share with them on the platform. Provide interesting information, education, and offers for them to take advantage of throughout the year. Try to offer something new to them every single day if you can.

 

Content is where engagement and interaction breed and continue. Without content, you won’t be able to inspire and influence your audience to act. Without action from your target audience, you won’t find success within your community. An active and engaged community leads to success because they share the valuable information they appreciate with others or make direct purchases. The way to grow their trust and find value from you is through the content you share.

 

Following these steps will ensure you set up the right community for your business and target audience. These steps are essential to review and not overlook if you want to build a thriving, inspired, and engaged community. Knowing what your brand stands for, and using the platform your audience prefers, while keeping them active with relevant and actionable content will make your community exceptional.

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Five Google Web Story Content Ideas for Business Success

In 2018, a new competitor to the social media stories game was created and launched by Google; at the time, AMP stories — now referred to as Google Web Stories. It is a powerful feature that draws in more traffic to your WordPress blog through a more interactive and engaging feature for those who use their smartphone to search on Google and scroll through their Discovery page.

 

They are short virtual clips of content in video or picture with text that teach your audience something or further advertise your website. To attract these new viewers, you need to develop the right content. While the content is consumed in a story-like feature, it is much different than the stories’ function found on Instagram. Meaning the story content, you create for your blog will likely be different.

 

Here are five Google web story content ideas to utilize for your business to maximize your success and exposure with this feature:

 

How-To Series or Step-by-Step

 

By far, the most interactive, educational, and useful Web Stories to create for your target audience are how-to series or step-by-step tutorials. Cooking or baking blogs can easily benefit from this idea. Recipe how-to stories are highly popular, attractive, and engaging.

 

Top Ten Recommendations

 

The next powerful Google web story content idea that is highly attractive and shareable among many readers is the top ten recommendations within your industry. This shows your personality as a brand and can further educate your audience on your products without a sales-like approach.

 

Product Highlights or Promotions

 

Create a story that is around five to ten frames all-around a specific product or service. Be sure to avoid a sales-like approach. Education and knowledge are power. Tell your audience how and why you created the product or service and that your product solves their problem through your Google web story.

 

Top Industry or Niche Facts

 

Are there powerful facts or beneficial tips you know about your industry or niche that will helps your readers or followers? Answering frequently asked questions is a good place to start.

 

Industry Related Quotes and Inspiration

 

Step away from your niche for just a moment and inspire and motivate your audience instead. Find a similar subject that gets your audience to act towards the niche with a group of related quotes.

 

Adding these ideas to your Google web stories content plan is vital if you want to use this feature correctly. Maximizing and enhancing your content is the most important first step in order to attract the right audience and get them interested. Anything worth a long-form post is worth a supporting Google Web story to increase your reach further, traffic, and success on your blog or WordPress website.

 

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Five Tools to Automate Your Social Media Stories

Due to the high-value social media stories and other content brought to companies, third-party solutions and products emerged. These solutions were designed to make it easier for brands or businesses to take full advantage of the benefits social media marketing brings without breaking the bank or taking up too much time.

 

Many things in social media require constant work and are quite tedious. Not something any one person can do sustainably to see results or achieve your goals with social media – making it that much more important to take advantage of these tools to automate certain portions of your social media content plan or make it easier and faster to produce high-quality content.

 

The following are five tools to help automate your social media stories:

 

Hootsuite

 

Hootsuite offers a thirty-day free trial to get started. With Hootsuite, scheduling all your social media content ahead of time across many different platforms will save you more time and free you from frustration. Then, view what your customers or audience thinks, access image access to make regular posts, or evaluate your personalized insights to see what is working all in one easy-to-use interface.

 

SocialPilot

 

Never run out of content ideas with SocialPilot’s unlimited keyword search tool. Discover trending content, create it and schedule it ahead of time to automate your social media marketing. View all your social media comments, posts, and messages easily from your Facebook pages or groups all in one place organized for better communication. SocialPilot works with many of the popular platforms, including Instagram, Facebook, Pinterest, and Twitter.

 

CoSchedule

 

A marketing calendar allows you to see all of your projects from different platforms in one area that you can share and work on with a team. It can be easy to get lost in communication and make your social media stories inconsistent or disorganized if you can’t properly work with your team or keep your project all in one place. Don’t let your content projects be scattered between emails, spreadsheets, or cloud storage.

 

Sprout Social

 

Get to know your audience better with Sprout Social, a tool that gives you the knowledge and information you need to create better social media stories or content for your target audience. Real connections make purchases, and that’s what this tool helps you do by understanding their needs and then doing the work to create a plan that meets them. They also provide tools that help you publish content, manage your workflows, influencer engagement, and view analytics.

 

PostPlanner

 

Automatically post your content and keep up with your daily posting schedule with PostPlanner. A tool that allows you to set your posting schedule, republish content with one click, or tailor your post to maximize your reach. It also has a feature that filters through Facebook, Twitter, and Reddit to provide the best or most trendy topics and ideas to create more stories or social media posts that convert.

 

Give each of these tools a try to see which one provides the most value to your brand and overall objective. The idea is to free up your time so you can use it where it matters most. For example, create engaging, interactive, and highly valuable and beneficial content for your followers or paying customers. In addition, using these tools can help you automate the process and plan ahead to get the most impact from your social media stories and other content.

 

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Why You Should Be Using Google Web Stories Right Now

Did you know there is a relatively new way to increase traffic to your WordPress blog? Through Google Web Stories, you now have another way to make it to the top of the Google search results page. They even appear on the Google Discover page, the home page of Google’s smartphone application that shares personalized content based on your search results or other habits on your phone.

 

Web stories are bite-size pieces of information of current blog posts, new announcements, or other important information you want to share from your blog or website. When viewers watch, they can then be sent to your blog with a link displayed at the bottom—giving you another way to engage new potential customers and increase your exposure and awareness on the internet.

 

Here are four more important reasons why your business should be taking advantage of Google Web stories right now:

 

To Boost Your SEO

 

By far, the most important benefit to creating Web Stories includes ranking higher on Google’s search result page. This is how you get more traffic, fast. In fact, it is said that most people don’t even make it past the first page or the tenth listing. Meaning you really want to make it to the top of the page when your target audience searches an important keyword.

 

To Have Full Ownership and Control of Content

 

After SEO, the next most important benefit to Google web stories includes your ownership and control of the content yourself. When you use platforms such as Instagram and Facebook stories, you don’t completely own the content, even if you are the original owner. Meaning, with Google web stories, you have more control, freedom, and less potential to lose your content.

 

To Create More Unique and Highly Shareable Content

 

Google Web stories are attractive, engaging, and fully customizable content — giving you yet another avenue to create content that your audience appreciates and wants to share with their friends or family and further increasing your exposure and audience.

 

To Add an Additional Revenue Stream

 

With the Web Stories for WordPress plugin, it is easy to monetize them with native ads that Google AdSense runs. Adding links directly to a landing or sales landing page is also easy to do with their editing tools.

 

As you can see, Google Web Stories is a feature you will want to take advantage of if you run a blog or website. It allows you to create immersive and engaging content that you have full ownership and control over while increasing your traffic, revenue, and exposure as a brand or business.

 

 

 

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Five Tips to Creating Your First Google Web Story

Before you publish your first Google web story, it is essential you understand the basics first. Google requires certain information and criteria to produce quality content worth sharing with its audience on its Discovery page or the Google search engine results page.

 

Google web stories offer your blog or website a new way to generate more traffic and revenue through a creative, powerful, and immersive storytelling format. They are much different from regular social media stories. You are the owner of all the content and the host – giving you more control, ownership, customization, and ways to increase your revenue than other platforms with the story feature.

 

Here are five tips to keep in mind when creating your first Google web story:

 

Think 10 to 15 Second Hooks

 

Each Web story slide lasts about ten to fifteen seconds, depending on how you set it. Meaning that the information you share in each frame, even if you create a full thirty pages, should be easily and quickly digested. It is unlikely many will go back too many times to re-read stories as it can be tedious. Of course, that should never be your goal when creating stories in the first place. The point of stories is to make it even easier for your target audience to take in your information.

 

Animate and Choose a Theme

 

Stories are more entertaining and easier to digest when they have a consistent theme and proper animations. Animations keep your viewers interested, and themes keep your brand image clear and focused.

 

Keep Titles and Story Lengths Short

 

Google stories that are between five and thirty frames perform the best. However, it highly depends on your niche and the type of content you create. Title lengths should be around ten characters long but no more than forty.

 

Include an Attractive and Compelling Cover Image

 

Before creating a valid google web story, you must add in your cover image and publisher logo. Be sure your cover image is highly attractive and makes your viewers want to click. Your cover image is no different than the image that appears before your blog post link or YouTube thumbnail. However, the more compelling it is, the more likely someone will click on it. Use images with a good resolution of 900 pixels by 1200 pixels.

Include Relevant Links

 

Always include a relevant link to your story. In fact, this needs to be done in order to create a valid web story. Again, the main function of Google web stories is to increase your website traffic. If there is no link, it’ll be hard for your viewers to reach you. They will be more likely to click off.

 

To maximize your reach and potential with Google web stories, following these tips is a must. These tips, along with the checklist the plugin provides, are required to properly communicate and build an effective story that converts to more revenue or increased traffic.