Communities work because they are engaged. Engaged people feel connected and form relationships that keep them around long term. Thus, allowing you to grow a healthy and sustainable business. In addition, through these communities, you can inspire your members to take action that benefits your business and them.
Follow these three steps to build a highly engaged and active brand community:
Step One: Define Your Business Values and Align Them with Your Customer Needs
Your customers’ needs come first, but you need to understand what your business values are. When you can share what you stand for and show that it aligns with your customer’s needs, you’ll really stand out in a big way. For example, if your business holds the value of a commitment to the customer, that needs to be very clear in every interaction you have.
Step Two: Choose the Right Platform and Community Structure
Lots of activity on every platform is not required to succeed. However, it is important to start an account if your customers are there. Social media platforms come and go, so even if you focus on one more than others right now because that is where your customers are, that doesn’t mean that will be the same one you’re focused on later.
The right platform to use to build your community is the one your customers will use. That may seem like a cop-out to say, but it’s true. The platform you choose needs to be the platform your customers like, even if you don’t like it. For a lot of businesses right now, that means Facebook Groups.
Step Three: Share and Engage with Relevant Content
More important than anything is not the platform as much as what you share with them on the platform. Provide interesting information, education, and offers for them to take advantage of throughout the year. Try to offer something new to them every single day if you can.
Content is where engagement and interaction breed and continue. Without content, you won’t be able to inspire and influence your audience to act. Without action from your target audience, you won’t find success within your community. An active and engaged community leads to success because they share the valuable information they appreciate with others or make direct purchases. The way to grow their trust and find value from you is through the content you share.
Following these steps will ensure you set up the right community for your business and target audience. These steps are essential to review and not overlook if you want to build a thriving, inspired, and engaged community. Knowing what your brand stands for, and using the platform your audience prefers, while keeping them active with relevant and actionable content will make your community exceptional.
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